The weather in Mexico at certain times of the year can be very unpredictable.  We may get rain for half an hour and before you look round the sun will be back out.  This is what keeps the beautiful country so green.  We keep a close eye on the weather and the ocean conditions.  If we can see from the satellite that there is going to be a lot of rain we will not send you out.  If the ocean conditions are rough, even on a beautiful sunny day, we will not send you out.  We will contact you and give you the option to the reschedule to another day and if this is not possible we will give you a refund of the deposit paid for your charter.  Additional chef services cannot be cancelled but we can arrange for the chef to come to your villa with any additional food ordered.

For cancellations made 14 days or more before the date of your trip we can provide a full refund.

If you cancel between 3 and 13 days from the date of your departure we will retain 50% of the deposit.

If the cancellation is made with less than 3 days notice the entire deposit will be retained.

Youngsters need careful supervision near water and being on a boat is no exception.  Please just remember that they should wear a life jacket at all times and avoid moving around on board unnecessarily, especially if it gets choppy.  There are plenty of shaded areas and they will have a ball swimming, snorkeling and jumping off the boat when we are anchored.

Yes, no problem at all.  Please just let us know when you arrive and we will have the crew help carry it to the boat and stow it safely to avoid breakages.

Yes, we have cabins where you can change and also bathrooms although they are quite small!

Yes, this is no problem at all.  Bring along your smart phone and we can connect it for you.  However, many of our guests leave asking for our guides playlist!  They are always happy to share this information.

We are a family run business and have an excellent reputation for not sending the boats out in poor ocean conditions.  The safety of our guests, crew and our boats in our first priority.

If you have equipment you are familiar with please bring it with you.  Just remember to take it home at the end of the tour!

We can offer round trip transport in a range of vehicles. Let us know where you are staying and we will confirm the price.

There are bathrooms onboard all of our boats.

Yes, we are very family friendly and like to encourage youngsters aboard.  We have life jackets for children and infants and snorkel equipment for children too.  Again if they have their favourite mask and fins please bring them.

Please bring your beach towel, sunscreen (biodegradable if possible please) and a tip for the crew, assuming you feel they have done a good job which we are sure you will they will appreciate the recognition.

There is a simple step from the dock onto the boat to board in the marina.  To get back on the boat after snorkeling there are strong metal ladders at the back of the boat.  Our crew are also very willing to help less able guests board.